Governança de tiItil v. 3

• (FCC 2012)

Os 5 ciclos de vida do ITIL V3 são:



A) Service Level Management, Capacity Management, Availability Management, Service Continuity Management e Financial Management for IT Services.


B) Business Perspective, Service Strategy, Service Design, Service Delivery e Service Support.


C) Service Desk, Incident Management, Problem Management, Change Management e Configuration Management.


D) Business Perspective, Planning to Implement Service Management, Security Management, Application Management e ICT Infrastructure Management.


E) Service Strategy, Service Design, Service Transition, Service Operations e Continual Service Improvement.



Próximo:
EXERCÍCIOS - Exercício 452

Vamos para o Anterior: Exercício 450

Tente Este: Exercício 149

Primeiro: Exercício 1

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