Governança de tiItil v. 3
- (FCC 2012)
Os 5 ciclos de vida do ITIL V3 são:
A) Service Level Management, Capacity Management, Availability Management, Service Continuity Management e Financial Management for IT Services.
B) Business Perspective, Service Strategy, Service Design, Service Delivery e Service Support.
C) Service Desk, Incident Management, Problem Management, Change Management e Configuration Management.
D) Business Perspective, Planning to Implement Service Management, Security Management, Application Management e ICT Infrastructure Management.
E) Service Strategy, Service Design, Service Transition, Service Operations e Continual Service Improvement.
Próximo:
EXERCÍCIOS - Exercício 452
Vamos para o Anterior: Exercício 450
Tente Este: Exercício 268
Primeiro: Exercício 1
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